You should be able to get SEVERAL meaningful marketing touches with assets from this episode kit. Look for suggestions and tips on how to use and maximize each section.
There is no one who can position you better than YOU or your direct team. We know that your marketing assets supporting your podcast will illicit much higher engagement when it sounds truly on brand. We want you to ENGAGE your audience to drive new business outcomes. Please utilize these assets to help you easily create marketing materials that drive stronger engagement. We promise you will see a difference in your marketing engagement. Please note: Video is a powerful and effective tool. We are very excited to see you leverage Magic Clips. We added this new marketing option to your kit based on podcast research and data.
Table of Contents
Click ⬆️ to listen to the final audio; this is NOT a link to the episode on a podcast directory
You can view your video files HERE.
General notes about the episode are listed on directories (Apple, Spotify, etc.)
💡 Use show notes to describe key points in social posts, in emails, and anywhere you promote
<aside> ✂️ Episode Title: CSTG 231: How AI is Transforming Call Centers with Tyson Chen & Matt Pozda
Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated.
They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn’t about replacing people—it’s about optimizing them.
From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond.
🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/
Additional Resources:
Connect with Tyson on LinkedIn
Connect with Matt on LinkedIn Learn more about Call Dad
Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/
Disclaimer: Magic Clips can only be generated, edited, and exported by the show host.
Magic clips are short, shareable snippets of video for use on social media. Edit and/or download Magic Clips from your Riverside login.