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Table of Contents
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<aside> ✂️ Episode Title: CSTG 230: Chad Peterman vs. Tommy Mello | Who Wins the Automation Gauntlet?
Automation isn’t the future—it’s happening right now. The question is: will you dominate with it, or be dominated by those who do?
In this high-energy Can’t Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, you’ll hear exactly how the industry’s top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture.
Here’s what you’ll take away from this conversation:
👉 Want the full Automation Playbook from this event? It’s available exclusively inside The Arena. Join today and grab your copy: https://cantstopthegrowth.com
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Automation Is About Efficiency, Not Replacement
AI isn’t here to take jobs—it’s here to make your people more efficient, freeing them up to focus on problem-solving and customer care.
Speed to Lead = Speed to Cash
Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply.
Customer Experience Can Be Automated Without Losing the Human Touch
Chad’s “owner handshake” videos show how automation can scale personal connection and protect company culture.
Recruiting Needs Automation Too
Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours.
AB Testing Is the Secret Weapon
Tommy stressed that no automation is “set it and forget it.” Constant testing and tweaking can double results.
Don’t Chase Every Shiny Tool
Start small, focus on one business problem, and find the right partners to implement practical solutions.
AI in Call Centers Is a Game-Changer
At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.
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Disclaimer: Magic Clips can only be generated, edited, and exported by the show host.
Magic clips are short, shareable snippets of video for use on social media. Edit and/or download Magic Clips from your Riverside login.