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8_13_CSTG_Training ep 4.mp3

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<aside> ✂️ **Episode Title: CSTG 179: Building Trust and Presenting Options with the Dedicated Field Support Program

Episode Description:**

This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program.

Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations.

Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers.

Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program Episode 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program

Key Takeaways:

• The DFS program has significantly improved customer interactions and service levels.
• Building trust and presenting all options to the customer is a key aspect of the Peterman way.
• Accountability and continuous practice are essential for improvement in customer interactions.
• The goal is not to sell, but to run the process, build trust, present options, and support the customer's decision.
• The program emphasizes the importance of listening and allowing the customer to make informed decisions.
• The impact of the program extends beyond technical skills, focusing on communication and professionalism.

</aside>

Transcript

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cstg-dfs-series-4.txt