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<aside> ✂️ **Episode Title: CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
Episode Description:**
This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers.
From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service.
Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started!
Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
Things to listen for:
00:00 Discussing the DFS program aimed at improving service.
03:19 Reactive vs proactive sales management approach comparison.
09:27 DFS participant sees improved results, becomes top performer.
11:05 Program should be a resource for everyone.
13:34 Program alignment and customer-centric approach emphasized.
</aside>
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